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Support And Maintenance

Support and Maintenance

Committed to ensuring your ongoing success through our dedicated support and maintenance services.

Solutions We Provide

Web App/ Website Support

We provide regular assessment, efficient app optimization and automation, and continuous improvements.

Web App/ Website Support

We provide regular assessment, efficient app optimization and automation, and continuous improvements.

Software Upgrade

We update existing functional modules & suggest further application enhancements based on customer’s feedback

Troubleshooting

We use this approach to identify why your digital product isn't working properly and how to fix it.

Focus on what matters the most

Focus on your business, not software maintenance. With Bitontree's dedicated enterprise software maintenance services, you can focus on core growth and let us water the needs for you.

Process We Follow

Requirement Collection

At the initial stage, we explore your particular business needs, product requirements and specification, the technology stack, and functionality.

Software Maintenance Planning

Based on the scope of software maintenance and support services delivered by Bitontree, we will outline the application support terms such as support hours, level of support, team composition, and software and tools used.

Carrying Out Operational Procedures

Our team will collaborate with you to prepare the predefined operational procedures and set of instructions in order to ensure seamless flow of the maintenance and support activities.

Support & Maintenance Launch

To ensure the transparency of our collaboration process, we send our client’s different reports. They include incident reports with root cause analysis, security audit reports, current application issues, and potential risks.

Industries We Serve

Bitontree Software Company excels in delivering sophisticated UI/UX design services, addressing the unique requirements of diverse industries through bespoke and innovative solutions crafted with precision and professionalism.

Fintech

Healthcare

Retail

Manufacturing

Entertainment

Real Estate

Education

Telecom

What Our Clients Say

"Extremely good work and easy to work with . Happy to have collaborated with Bitontree, highly recommended"

Taha B

Newdirection INC

What Our Clients Say

The product was completed and had all the functionality that the firm requested. Bitontree finished the project quickly and communicated closely with the client throughout the project. They facilitated weekly meetings and used Jira to manage the project effectively, leveraging their in-depth skills. Our collaboration with Bitontree has been very fruitful as a development partner.

Moshe H.

StudEarn

What Our Clients Say

Moshe H.

StudEarn

Frequently Asked Questions

Software support and maintenance services help users manage and optimize their software after deployment. Support services encompass technical assistance, software updates, and user training. Maintenance services include corrective, adaptive, perfective, and preventive actions to ensure the software operates correctly, adapts to new environments or technologies, enhances performance, and prevents future issues.

Enhanced Efficiency: Regular software maintenance can boost the system's overall efficiency by resolving bugs and improving performance. Increased Security: Regular updates typically include security patches that protect the software from potential threats and vulnerabilities. Cost-Effective: Although regular maintenance incurs costs, it is often more economical than addressing a major system failure or security breach. Compatibility: Regular updates ensure that the software remains compatible with other system software and hardware.