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Support And Maintenance
Support and Maintenance Services
Committed to ensuring your ongoing success through our dedicated support and maintenance services.
Support & Maintenance Services We Provide
From routine check-ups to handling unexpected hiccups, we've got you covered. Our dedicated team is committed to keeping that engine finely tuned, allowing you to focus on what you do best: growing your business.
Web App/ Website Support
We provide regular assessment, efficient app optimization and automation, and continuous improvements.
Software Upgrade
We update existing functional modules & suggest further application enhancements based on customer’s feedback
Troubleshooting
We use this approach to identify why your digital product isn't working properly and how to fix it.
Industries We Serve
Bitontree as a maintenance service company excels in delivering application maintenance and support services, addressing the unique requirements of diverse industries.
Benefits of Support & Maintenance
More than just delivering projects, we forge lasting partnerships through our maintenance support services.
Improved Software Performance
Regular support and maintenance ensure that the software runs smoothly, efficiently, and remains optimized by fixing bugs, improving speed, and enhancing overall performance.
Compatibility with New Technologies
As new technologies, frameworks, and operating system updates are released, support and maintenance help keep the software compatible and up-to-date.
Adaptability to Changing Needs
With regular support, the software can be updated to meet changing business requirements, user needs, or market trends, ensuring it remains relevant and effective.
Focus on what matters the most
Focus on your business, not software maintenance. With Bitontree's dedicated enterprise software maintenance services, you can focus on core growth and let us water the needs for you.
What Our Clients Say
Bitontree exceeded our expectations with the development of our car rental app. The platform is fast, intuitive, and visually stunning, making it easy for our Saas customers to book rentals. Their attention to detail and professionalism were outstanding!
Aleksander Ndoci
CEO
Looking For More Case Studies?
Case Study
Healthcare Platform
Backend Development
Frontend Development
Support & Maintenance
A Healthcare all-in-one platform to avail health status, by having Doctor's appointment booking, Hospitals Info, Lab Tests with various providers, and Booking Medicines with online Pharmacies, & other health services.
Lab-test Journey
Pharmacy Journey
Prescription Journey
Medication Management
Process We Follow
Requirement Collection
At the initial stage, we explore your particular business needs, product requirements and specification, the technology stack, and functionality.
Software Maintenance Planning
Based on the scope of software maintenance and support services delivered by Bitontree, we will outline the application support terms such as support hours, level of support, team composition, and software and tools used.
Carrying Out Operational Procedures
Our team will collaborate with you to prepare the predefined operational procedures and set of instructions in order to ensure seamless flow of the maintenance and support activities.
Support & Maintenance Launch
To ensure the transparency of our collaboration process, we send our client’s different reports. They include incident reports with root cause analysis, security audit reports, current application issues, and potential risks.
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Frequently Asked Questions
Software support and maintenance services help users manage and optimize their software after deployment. Support services encompass technical assistance, software updates, and user training. Maintenance services include corrective, adaptive, perfective, and preventive actions to ensure the software operates correctly, adapts to new environments or technologies, enhances performance, and prevents future issues.
A maintenance and support plan includes ongoing services for managing, updating, and improving software post-launch. It ensures that applications stay secure, bug-free, and optimized, addressing any issues that arise and adapting to evolving user needs and technology standards. Increased Security: Regular updates typically include security patches that protect the software from potential threats and vulnerabilities. Cost-Effective: Although regular maintenance incurs costs, it is often more economical than addressing a major system failure or security breach. Compatibility: Regular updates ensure that the software remains compatible with other system software and hardware.
Support projects focus on resolving immediate user issues, troubleshooting, and providing help with the application’s usage. Maintenance projects, however, are proactive and involve regular updates, bug fixes, and performance improvements to ensure long-term stability and efficiency.
Technical support involves assisting users with questions and resolving specific problems with the application, while maintenance includes routine updates, security patches, and optimizations to keep the software functioning effectively and securely over time.
Discover How We Can Help Your Business Grow
Connect with Bitontree: Reach out for tailored software solutions and seamless collaboration. Let's turn your ideas into powerful realities together.
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